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GoodCut Service

Jinan GoodCut CNC Machinery Co., Ltd.
The meaning of “GoodCut” brand: Good Quality, Good Price, Good Service

Good Quality
1. 15 engineers with more than 10 years rich working experience, manufacture high precision machines;
2. Three-day 72-hour testing machine inspection, after confirming that the machine has no quality problems, then it will be shipped;
3. 4 QC staffs do strict evaluations on in-coming inspections, in-process inspections and final inspections.

Good Price
1. GoodCut manufactures about 500 sets of machines per month, with a large sales volume. We have long-term cooperation with parts suppliers, can get advantageous prices of parts, so that the price of machine is very competitive;
2. GoodCut aims to develop long-term cooperation with new and regular customers, and to give customers the best prices with the most sincere attitude.

Good Service
1. English manual and video for machine using and maintaining, explaining the operation steps in detail;
2. Professional after-sales service staffs, providing 24-hour online service;
3. Provide free technical training and factory field operation teaching to eliminate customer worries.

Whole service for the sales

PRE-SALES : Consultation and visit

Provide appropriate guidance and complete set of machine information according to customers’ development needs.

*Confirm customers’ demands

*Offer all series of machine data

*Machine import process guide

*Provide customer feedback

*Videocall visit to Goodcut factory

IN SALE : Scientific Planning

Draw up plan of develop solutions based on feasibility and industry development needs in the region.

*Order delivery query

*Machine water, electrical and gas planning

*Remote installation guidance

*Machine operating guidelines and training

*Machine maintenance guidance

AFTER SALE : 24-hour service

Provide large-scale exhibition hall, convenient for customers to visit company.

Online fault declaration

*1-3 year whole machine warranty

*Remote repair guidance

*Free spare parts

Warranty and delivery time

Machine production time :

1. Laser Welding/Cleaning Machine ( 7 days )

2. Fiber Laser Cutter

(standard size 7 days/custom size 15 days )

3. Plasma Cutter (10-20 days )
4. 3D Scanner ( always available )
5. CNC Router for wood (15-20 days )
6. CO2 Laser Machine (10-15 days )
7. CNC Wood Lathe (15-20 days )

Warranty:

1. Laser Welding/Cleaning Machine:
① laser power ≤3kw: 2 years ；
② laser power ≥3kw: 3years .
2. Fiber Laser Cutter:
① laser power ≤3kw: 2 years ；
② laser power ≥3kw: 3years .
3. Plasma Cutter : 2 years
4. 3D Scanner : 1 year
5. CNC Router for wood : 2 years
6. CO2 Laser Machine : 1 year
7. CNC Wood Lathe :
① big wood lathe : 2 years
② mini wood lathe : 1year

Shipping Time:

By sea: 15-30 days.
By air: 7-15 days.
By international express logistics: 7-15 days.